Hosted Voice & VoIP Phone Systems
Enterprise-grade telephony powered by the BT network, built for modern businesses across the UK
Why Switch to Hosted Voice?
Traditional phone systems are expensive to maintain, difficult to scale, and increasingly obsolete. With the PSTN and ISDN networks scheduled for permanent switch-off, every business in the United Kingdom will need to move to an internet-based telephony solution. Direct IT provides hosted voice and VoIP phone systems that make this transition seamless, cost-effective, and genuinely beneficial to the way your team communicates.
Our hosted voice platform is powered by the BT network, delivering enterprise-grade call quality that rivals or surpasses anything a legacy PBX can offer.
Crystal-Clear Call Quality
Enterprise-grade voice powered by the BT network, delivering HD audio that rivals or surpasses any traditional phone system.
Work From Anywhere
Softphone apps for Windows, macOS, iOS and Android let your team make and receive calls from any location using their business number.
Microsoft Teams Integration
Make and receive external calls directly within Teams, bringing all your communications into a single unified interface.
Call Recording & Compliance
Built-in call recording with secure cloud storage, supporting compliance with FCA, MiFID II and other regulatory frameworks.
The Direct IT Voice Platform
Our hosted voice platform is a fully managed, cloud-hosted PBX that we deploy, configure and support on your behalf. It handles hundreds of simultaneous calls with rock-solid reliability, and every feature is managed through an intuitive web portal — no technical expertise required. Here is what you get as standard:
Intelligent Call Management
Route calls exactly where they need to go. Our platform supports skills-based routing, time-based routing and geographic routing, ensuring every call reaches the most qualified and available person. Set up ring groups, call queues and failover rules so no call goes unanswered. Create multi-level IVR (Interactive Voice Response) menus that let callers self-serve — directing them to the right department, playing announcements, or taking messages outside business hours.
Auto-Attendant & IVR
Present a professional first impression with customisable auto-attendant greetings and multi-level IVR menus. Route callers by department, time of day, or caller location. Play custom announcements, queue messages, and out-of-hours greetings. Our team sets everything up for you and can make changes at any time.
Analytics & Reporting
Detailed real-time dashboards show call volumes, answer rates, wait times and agent performance. Historical reporting helps you identify trends, plan staffing and improve customer experience. All data is accessible through the web portal with exportable reports.
CRM Integration
Connect your phone system directly to your CRM. When an agent receives a call, a screen pop automatically displays the caller’s record. Calls are logged automatically with duration, timestamp and disposition. Click-to-call lets your team dial directly from contact records. We support integration with popular CRM platforms to streamline your workflow and improve customer service.
Benefits Over Traditional Phone Systems
The financial case for hosted voice is compelling. There is no capital expenditure on a telephone exchange, no maintenance contract, and no engineer callout charges. You pay a simple monthly fee per extension that covers the platform, features, and support. If your team grows, you add extensions. If it shrinks, you remove them. There are no penalties, no locked-in handset leases, and no hidden costs.
Beyond cost savings, hosted VoIP delivers genuine operational advantages. Business continuity is built in — if your office loses power or internet, calls automatically redirect to mobile devices or an alternative site. Staff working remotely have the same professional telephone presence as those in the office. And because the system is centrally managed, your IT team or our support desk can make changes instantly through the web portal.
Who Is Hosted Voice For?
Our VoIP phone systems are suitable for businesses of every size, from a sole trader who needs a professional business number through to multi-site organisations with hundreds of extensions. We work with professional services firms, recruitment agencies, estate agents, manufacturing companies, charities, and schools across Wiltshire, Hampshire, Dorset, and the wider south of England. Whether you have five users or five hundred, the platform scales to fit.
If you are currently using a traditional PBX, an ageing NEC or Avaya system, or even a basic analogue line, we can port your existing numbers across and have you up and running on hosted voice with minimal disruption. Our engineers handle the entire migration, from pre-site survey through to handset deployment and user training.
Full Feature List
- Enterprise-grade call quality on the BT network
- Softphone apps for Windows, Mac, iOS and Android
- WebRTC browser-based calling
- Auto-attendant with multi-level IVR menus
- Skills-based, time-based and geographic call routing
- Ring groups, hunt groups and call queues
- Voicemail to email transcription
- Call recording with secure cloud storage
- Real-time call analytics and reporting dashboards
- Microsoft Teams integration for unified communications
- CRM integration — screen pops and click-to-call
- Number porting from any existing UK provider
- Flexible user licensing — scale up or down monthly
- Conference calling with PIN-protected bridge rooms
- Music on hold and custom announcements
- Call transfer, parking, pickup and intercom
- Fax to email
- Failover to mobile on internet outage
Flexible, Transparent Pricing
Includes handset options, call plans, and full setup. No hidden fees.