Privacy Policy

Last updated: March 2025

Direct IT Services Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Direct IT Services Ltd (Company No. 13656277), Mills House, Mills Way, Boscombe Down Business Park, Amesbury, Wiltshire, SP4 7RX.

Email: hello@directitservices.co.uk | Phone: 01980 785050

2. Information We Collect

We may collect the following personal data:

• Name, email address, phone number, and company name (via our contact form or direct communication)
• Technical data such as IP address, browser type, and pages visited (via cookies and analytics)
• Information you provide when requesting a quote or service

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide requested services
• Send you relevant information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: Where you have given us explicit permission
• Legitimate interest: To respond to enquiries and improve our services
• Contractual necessity: To fulfil our obligations under a service agreement
• Legal obligation: Where required by law

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our business (e.g., hosting providers, email services), subject to appropriate data processing agreements.

6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined above, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at hello@directitservices.co.uk.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your consent.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.